Refund & Cancellation Policy

1. Voluntary contributions

Donations to Aslamiyya Foundation Trust are voluntary. Once a legitimate donation has been accepted and allocated to charitable work, it is ordinarily not cancellable or refundable, except where required by law or where a verified payment error has occurred.

2. Duplicate or incorrect transactions

If you believe your contribution was made twice, charged in error, or processed for an unintended amount, contact us within seven (7) calendar days of the transaction where possible. Provide your name, contact details, payment date, amount, purpose, and transaction/reference number. Do not share your full card number, PIN, password or OTP.

3. How requests are assessed

Requests are reviewed using the transaction record and any evidence supplied. A confirmed duplicate charge, failed payment with debit, payment processing error, or other legally required reversal may qualify for a refund. Refunds are sent only through the original payment method where supported by the payment provider. The Trust may request additional details to verify the claim.

4. Refund processing timeline

For approved refunds, the Trust will aim to initiate processing within seven (7) working days of approval. The payment provider or receiving bank may take an additional five to ten (5–10) working days to reflect the credit. Actual banking timelines can vary; where legally prescribed timelines differ, those requirements apply.

5. Education-related payments and withdrawals

Education-related payments are distinct from voluntary donations. A cancellation or withdrawal should be communicated to the admissions office in writing. Before making an education-related payment, obtain and review the institution's applicable written fee, scholarship and withdrawal terms. Any refundable amount is determined according to those disclosed terms and applicable law; this page does not override mandatory student-fee refund rules.

6. Before the payment gateway goes live

Online payment collection is not yet enabled on this website. When an authorised gateway is activated, its checkout will link to these policies. Until then, please contact the Trust through the support channels below rather than using an unverified payment link.

7. Cancellation / refund support

Send refund requests to aslamiyya2023@gmail.com or call +91 87789 83826. Include the transaction reference and the reason for the request. Where a payment service or bank has a separate dispute process, you may also raise the issue with the provider.

Official contact information